Plain English Summary: If you're within 7 days of purchase and haven't used the service significantly, we'll refund you — no questions asked. Technical failures on our side are always refunded. We can't refund for change of mind after 7 days or for period already used.
1. Overview
SeatWise offers a 7-day money-back guarantee for new subscriptions. If you are not satisfied with SeatWise for any reason within 7 days of your first payment, contact us and we will process a full refund.
For subscriptions beyond the 7-day period, refunds are considered on a case-by-case basis for valid reasons outlined in Section 2 of this policy.
This policy is in addition to your rights under the Consumer Protection Act 2019 (India) and applicable RBI payment guidelines.
2. When You Can Get a Refund
You are eligible for a full or partial refund in the following cases:
- 7-day new subscriber guarantee — Full refund requested within 7 calendar days of your first payment, regardless of reason
- Technical failure by SeatWise — If the service is completely unavailable for more than 48 continuous hours due to issues on our side, you are eligible for a pro-rated refund for the affected period
- Double payment / billing error — If you are charged more than once for the same subscription period due to a system error, the duplicate charge will be fully refunded
- Plan upgrade overlap — If you upgrade your plan mid-period, you will receive a pro-rated credit for the unused portion of your previous plan, applied toward the new plan cost
- Service discontinued — If SeatWise permanently discontinues the service, a pro-rated refund for the unused subscription period will be issued to all active subscribers
3. When Refunds Do Not Apply
The following situations are not eligible for refunds:
- Requests made after 7 days from the date of payment (except for valid technical reasons)
- Change of mind or decision not to use the service after the 7-day window
- Partial period usage — we do not pro-rate refunds for unused days within a subscription period except in the cases described in Section 2
- Accounts terminated for violation of our Terms of Service
- Free trial periods — no payment is charged during a free trial, so no refund applies
- Issues caused by factors outside our control such as internet connectivity, device compatibility issues on your end, or third-party service outages (WhatsApp, Razorpay)
Important: SeatWise plans are fixed-duration, not monthly auto-renewing. Refunds for "I forgot to cancel" are not applicable since we do not auto-charge.
4. Refund Eligibility by Plan & Scenario
| Scenario | Eligible | Not Eligible |
|---|---|---|
| Within 7 days of first purchase | Full Refund | — |
| Technical outage 48+ hrs (our fault) | Pro-rated | — |
| Duplicate/billing error charge | Full Duplicate Amount | — |
| After 7 days, change of mind | — | Not eligible |
| Forgot to use the service | — | Not eligible |
| Switching to competitor | — | Not eligible |
| Account terminated (violation) | — | Not eligible |
| Plan upgrade (mid-period) | Credit Applied | No cash refund |
5. How to Request a Refund
To request a refund, follow these steps:
Email our billing team
Send an email to seatwisein@gmail.com with the subject line "Refund Request — [Your Library Name]".
Include the required details
Provide: your registered mobile number or email, the payment date and amount, your reason for the refund request, and your Razorpay transaction ID (found in your payment receipt email).
We review your request
Our billing team will review your request within 2 business days and confirm eligibility. We may ask for additional information if needed.
Refund processed
If approved, the refund will be processed to your original payment method within 5–7 business days.
You can also initiate a refund request directly via WhatsApp or by calling 7340596736 (Mon–Sat, 10AM–7PM).
6. Refund Processing Timeline
Once a refund is approved, processing times depend on the payment method used:
- UPI payments — 1–3 business days to the originating UPI account
- Credit/Debit card — 5–7 business days to appear on your card statement
- Net banking — 3–5 business days to the originating bank account
Bank processing times are outside our control. If your refund has not appeared after the stated timeframe, please contact your bank first, then reach out to us if the issue persists.
All refunds will be processed through Razorpay and will appear as "SeatWise Technologies" or "SeatWise" on your bank statement.
7. Payment Disputes & Chargebacks
If you believe you have been charged incorrectly, please contact us directly at seatwisein@gmail.com before initiating a chargeback with your bank. We resolve billing disputes faster than the chargeback process, and chargebacks can result in your account being suspended while the dispute is under review.
For disputes that cannot be resolved directly, you may contact your bank or payment provider, the National Consumer Helpline (1800-11-4000), or the RBI Banking Ombudsman as applicable.
8. Contact
For refund requests or billing questions:
Billing Team, SeatWise
Email: seatwisein@gmail.com
Phone: 7340596736 (Mon–Sat, 10AM–7PM IST)
WhatsApp: Chat on WhatsApp (fastest response)
Response time: Within 2 business hours